1. Delivery method
Digital products are supplied electronically. After successful payment confirmation, the customer will normally receive access on the confirmation page, by email, or through a secure download link provided by the payment or delivery platform.
2. Delivery timeline
If payment is pending, declined or undergoing verification, delivery may wait until the payment provider confirms that the transaction was successful.
3. If the download does not arrive
- Check the email address used at checkout and look in spam, junk and promotions folders.
- Return to the payment confirmation or order page, if still available.
- Confirm that the payment shows as successful and not pending or reversed.
- Contact us with your name, order reference, purchase date and product title.
We will verify the order and resend access or provide another reasonable delivery method. If we cannot deliver the product within the agreed or legally required period, the customer may exercise the remedies available under the Refund Policy and applicable law.
4. File formats and customer requirements
Products may be supplied as PDF, ZIP or another format stated on the product page. The customer is responsible for a device, internet connection, storage space and compatible software. ZIP files may need to be extracted before the enclosed PDF or other files can be opened.
5. Download security
Download links and files are for the purchaser's use and should not be shared. Links may be protected, limited or replaced for security reasons. Keep a lawful personal backup after downloading.
6. Wrong, incomplete or corrupted files
Report the problem promptly. We will first try to provide the correct or working file. If that is not possible within a reasonable time, we will consider an appropriate refund, credit or other remedy under the Refund Policy and applicable law.
7. Licence
Delivery provides access to the product under the personal-use licence in the Terms of Service. It does not transfer copyright or permit redistribution.
Contact us
Questions, complaints and requests may be sent to:
- Email: khumalo.nathi83@gmail.com
- WhatsApp: +27 73 084 1841
- Location: Pretoria, Gauteng, South Africa